Frequently asked questions

Email support@lumifyvoice.com if your question isn't covered.

Getting started

What do I need to start generating?

An account and at least one credit pack. There is no free tier — all accounts start with zero credits.

Which browsers are supported?

Latest Chrome, Edge, Safari, Firefox. Live mode requires Chromium-based browsers for stable WebRTC audio.

Is there a desktop app?

Web-only today. A native macOS app for low-latency Live routing is in beta.

How many voices ship with the platform?

20+ professional voices across 8+ accents, with new voices added monthly.

How does cloning work?

You record a 30-second consent statement plus 30–60 seconds of natural speech. Reviewed within 24 hours.

What's the clone limit?

5 active clones per account. Delete an old clone to free a slot.

Are clones private?

Yes. Only the account owner can use a cloned voice.

What output formats are supported?

WAV (48kHz), MP3 (192kbps), and OGG.

What's the maximum text length per generation?

5,000 characters per request. Longer texts are auto-chunked at sentence boundaries.

Can I control speed and pitch?

Yes. Speed (0.5x–2x) and pitch (-12 to +12 semitones) per generation.

How does Live work?

Your microphone is routed through our voice-conversion engine and emitted on a virtual audio device.

What's the latency?

Typical end-to-end latency is 120–200ms on a good connection.

Does Live record my session?

Only if you toggle 'Save session' on. Otherwise nothing is stored server-side.

Do credits expire?

No, never.

Can I get a refund?

Unused credits are fully refundable within 14 days of purchase.

What payment methods are supported?

NGN via Paystack. USD via Stripe.